Terms and Conditions

Man and Van Shacklewell Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Shacklewell provides man and van, moving, and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man and Van Shacklewell, the provider of removal and related services.

1.2 "Customer" means the person, firm, partnership or company who requests or uses the services of the Company.

1.3 "Services" means any man and van, removal, transport, packing, loading, unloading, or related services supplied by the Company.

1.4 "Goods" means the items, furniture, personal belongings, and any other property which are the subject of the Services.

1.5 "Premises" means the collection and delivery addresses and any other location where the Services are carried out.

1.6 "Contract" means the agreement between the Customer and the Company for the supply of Services, incorporating these Terms and Conditions.

2. Scope of Services

2.1 The Company provides man and van and removal services for domestic and business customers, including transport of goods, loading and unloading, and related assistance as agreed at the time of booking.

2.2 The exact scope of the Services, including the size of vehicle, number of operatives, and timing, will be confirmed during the booking process based on information provided by the Customer.

2.3 The Company may refuse to transport items that are illegal, hazardous, unsafe, or prohibited under these Terms and Conditions or applicable law.

3. Booking Process

3.1 Bookings may be made by the Customer through the Company’s accepted communication channels. A booking is not confirmed until the Company has accepted it and, where required, a deposit or prepayment has been received.

3.2 At the time of booking, the Customer must provide accurate and complete information, including:

(a) Full collection and delivery addresses and details of access, such as floor level, lifts, parking restrictions, and distance from vehicle to entrance.
(b) The approximate volume or detailed list of goods to be moved, including any particularly heavy, fragile, or valuable items.
(c) Any special handling requirements or restrictions that may affect the Services.
(d) Desired date and time for the Services and any time constraints.

3.3 The Company will rely on the information provided by the Customer when assessing the resources required and quoting for the Services. If information is incomplete or inaccurate, the Company reserves the right to adjust the quote, the timing, or to decline to proceed if it is not safe or feasible.

3.4 Quotes are given based on the description provided by the Customer and are usually provided as either an hourly rate or a fixed price. Any quote will specify the charging basis and any assumptions made.

4. Prices and Payments

4.1 Prices are usually calculated on an hourly rate or as a fixed price for a specified job, plus any additional charges that may apply, such as congestion charging, tolls, parking costs, or waiting time.

4.2 All charges will be explained to the Customer as part of the quotation or booking confirmation. Additional charges may apply where:

(a) The move involves significantly more goods than stated or requires extra trips.
(b) There are delays caused by the Customer, such as waiting for access, keys, or for premises to be ready.
(c) Access is more difficult than declared at booking, such as extra flights of stairs, long carrying distances, or parking being unavailable near the premises.
(d) Additional services are requested on the day of the move, such as extra packing or dismantling.

4.3 The Company reserves the right to request a deposit or full prepayment before the Services are carried out. The amount and timing of any deposit will be communicated to the Customer at the time of booking.

4.4 Unless otherwise agreed in writing, payment is due immediately on completion of the Services on the day of the move. The Customer must ensure that payment can be made promptly via the payment methods accepted by the Company.

4.5 If payment is not made when due, the Company reserves the right to:

(a) Charge interest on any overdue amount at the statutory rate; and
(b) Retain goods until payment has been received in full, to the extent permitted by law.

5. Customer Responsibilities

5.1 The Customer is responsible for ensuring that:

(a) All goods are properly packed, secured, and ready for transport, unless the Company has expressly agreed to provide packing services.
(b) Fragile items are adequately protected and clearly identified.
(c) Any items that require dismantling are dismantled before the arrival of the Company’s staff, unless dismantling services have been specifically requested and agreed.
(d) Adequate parking and access are available for the Company’s vehicle near the premises, and that any necessary permits or permissions are obtained in advance.
(e) The premises are safe for work to be carried out and that there are no health and safety hazards.

5.2 The Customer must be present, or represented by an authorised person, at the collection and delivery addresses during the move to supervise, give instructions, and sign relevant paperwork.

5.3 The Customer is responsible for ensuring that nothing is left behind at the collection premises and that goods are collected from the correct address and delivered to the correct address.

6. Cancellations, Amendments, and Delays

6.1 If the Customer wishes to cancel or amend a booking, they must notify the Company as soon as reasonably possible.

6.2 The Company may apply cancellation charges as follows:

(a) Cancellation more than 48 hours before the scheduled start time: no cancellation fee, subject to any non-refundable charges disclosed at booking.
(b) Cancellation between 24 and 48 hours before the scheduled start time: a cancellation fee of up to 50 percent of the estimated job value or deposit.
(c) Cancellation less than 24 hours before the scheduled start time or on arrival: up to 100 percent of the estimated job value may be charged.

6.3 If the Customer wishes to change the moving date, time, or scope of work, the Company will use reasonable efforts to accommodate the request but cannot guarantee availability. Changes may result in revised pricing.

6.4 The Company will not be liable for failure to provide the Services on the agreed date or at the agreed time if delays or cancellations are caused by circumstances beyond its reasonable control, including severe traffic disruption, extreme weather, accidents, breakdowns, public emergencies, or strikes. In such cases, the Company will seek to reschedule the Services as soon as reasonably possible.

7. Limitations of Liability

7.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss or damage to goods or property is subject to the terms of this clause.

7.2 The Company will not be liable for:

(a) Loss or damage arising from faulty or inadequate packing by the Customer.
(b) Damage to goods where they are already defective, weak, or in poor condition.
(c) Loss of or damage to items of particularly high value, such as jewellery, watches, precious metals, money, important documents, antiques, or collections, unless specifically declared in writing and accepted by the Company prior to the move.
(d) Loss of or damage to perishable items, plants, or items that are inherently prone to deterioration.
(e) Loss or damage arising from wear and tear, gradual deterioration, or changes caused by atmospheric conditions.

7.3 The Customer is encouraged to arrange their own insurance cover for goods in transit if the value of the items exceeds the standard limits of the Company’s liability or where additional peace of mind is desired.

7.4 The Company’s total liability for any loss or damage to goods, property, or for any other claim arising out of or in connection with the Services shall not exceed a reasonable and proportionate amount, subject to any statutory rights the Customer may have under UK law.

7.5 The Company will not be liable for any indirect or consequential loss, such as loss of profit, loss of use, or loss of opportunity, arising out of or in connection with the Services.

7.6 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud, or for any other liability that cannot be excluded or limited under applicable law.

8. Damage to Premises

8.1 The Company will take reasonable care to avoid damage to the premises during the provision of the Services. The Customer must point out any areas of particular concern or pre-existing damage before work begins.

8.2 The Company shall not be liable for damage to premises where such damage arises from:

(a) The movement of large or heavy items through restricted spaces, such as narrow staircases or doorways, where the Customer has been advised of the risk and asked to authorise continued work.
(b) Pre-existing structural weaknesses, defects, or unstable flooring, walls, or fixtures.

8.3 Any damage to premises or property must be reported to the Company as soon as reasonably practicable and in any event within a reasonable time after completion of the Services.

9. Prohibited and Hazardous Items

9.1 The Customer must not include in the goods to be moved any items which are illegal, hazardous, explosive, corrosive, flammable, toxic, or otherwise dangerous, including but not limited to gas cylinders, fireworks, fuel, chemicals, paints, solvents, or weapons.

9.2 If such items are discovered, the Company may refuse to transport them, may remove them from the vehicle, and may notify the appropriate authorities if required by law.

9.3 The Customer shall be responsible for any loss, damage, or injury caused by inclusion of such prohibited items and shall indemnify the Company against all claims arising from their presence.

10. Waste and Disposal Regulations

10.1 The Company provides removal and transport services and is not a licensed waste carrier unless expressly stated otherwise. The Company will not remove or dispose of household, commercial, or construction waste as a waste collection service unless such service has been specifically agreed and is carried out in compliance with applicable waste regulations.

10.2 The Customer must not ask the Company to dispose of waste unlawfully, including fly tipping or disposal without the appropriate licences or documentation.

10.3 Where the Company agrees to remove unwanted items or rubbish, this will be subject to additional charges and must comply with UK waste management legislation. The Company may refuse to remove items that are unsuitable, hazardous, or not permitted under such regulations.

10.4 The Customer remains responsible for ensuring that any goods or waste to be removed or disposed of are lawfully owned and that no third-party consents are required.

11. Claims and Complaints

11.1 If the Customer wishes to make a claim for loss or damage to goods or premises, or to raise a complaint about the Services, they should notify the Company as soon as practicable, providing full details and any available evidence.

11.2 Claims for loss or damage should normally be made within a reasonable period after the completion of the Services, to allow the Company to investigate properly.

11.3 The Company will consider all complaints and claims in good faith and will aim to respond within a reasonable timeframe. The Customer may be asked to provide photographs, receipts, or other supporting documents.

12. Privacy and Data Protection

12.1 The Company will collect and process personal data about the Customer in order to manage bookings, provide Services, process payments, and handle queries or complaints.

12.2 The Company will handle personal data in accordance with applicable UK data protection legislation and will take reasonable steps to protect personal information from unauthorised access, loss, or misuse.

12.3 Personal data will not be sold to third parties. It may be shared with trusted service providers where necessary for the performance of the Services or compliance with legal obligations.

13. Variation and Assignment

13.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will normally apply to the relevant Contract.

13.2 The Customer may not assign or transfer their rights or obligations under the Contract without the prior written consent of the Company.

13.3 The Company may assign or subcontract some or all of the Services to third parties, provided that it remains responsible for the proper performance of the Contract.

14. Severability

14.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or other competent authority, that provision shall be deemed deleted to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, although the Company retains the right to bring proceedings against the Customer in any other court of competent jurisdiction.

16. Entire Agreement

16.1 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Company and the Customer relating to the Services and supersede any prior understandings, statements, or representations, whether oral or written.

16.2 No variation of these Terms and Conditions shall be binding unless agreed in writing by the Company.



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Whether it is moving you with our man and van services or you need help with packing and storing your items within Shacklewell, consider our team! We can tailor make our man with a van services to suit you and can carry them out at any time that suits your needs. Moving with us is as easy as it’s going to get so get in touch with us today for more information or to book now!

Shacklewell N16 removals

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Shacklewell Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 23 Fountayne Road
Postal code: N16 7EA
City: London
Country: United Kingdom

Latitude: 51.56442 Longitude: -0.065145
E-mail:
[email protected]

Web:
Description: Those who contact us will be provided with 100 % amazing relocation to or from Shacklewell, N16. Do not miss our exclusive offers!
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