Privacy Policy

Man and Van Shacklewell Privacy Policy

This Privacy Policy explains how Man and Van Shacklewell collects, uses, stores, and protects personal data in connection with our man and van and related services. It applies to all Man and Van Shacklewell customers and prospective customers within our service area, as well as visitors who contact us to enquire about our services.

We are committed to complying with the UK General Data Protection Regulation and other applicable data protection laws. This Privacy Policy is intended to provide clear and transparent information about our data processing practices and your rights.

Personal Data We Collect

We collect and process different types of personal data in the course of providing our services. The specific data we collect will depend on how you interact with us, but may include the following categories:

Identification and contact details: name, surname, postal address, collection and delivery addresses, billing address, and general location information relevant to the service.

Communication details: information you provide when you contact us by any means, such as your name, preferred contact method, details of your enquiry, booking information, and any feedback or complaints.

Service details: details of the service you request or purchase, such as type of move or collection, inventory or description of items to be moved where applicable, dates and times, and any specific instructions related to the job.

Payment related details: limited payment related information necessary to confirm that payment has been made or received, such as partial transaction identifiers or basic invoicing details. We do not store full card numbers or security codes when third party payment processors are used.

Technical and usage information: basic technical data that may be generated when you visit any online pages we operate, such as the date and time of your visit, the pages viewed, and general device and browser details, where this is collected. This information is generally collected using cookies or similar technologies, where applicable.

How We Collect Personal Data

We collect personal data from you directly when you contact us to request a quote, make a booking, confirm or amend a booking, or provide feedback. This may be done over the phone, through online forms, or by other communication channels you choose to use.

We may receive personal data about you from third parties where it is necessary to provide our services. For example, if a business books our services on your behalf, they may provide us with your contact details and relevant service information.

We may also collect limited technical and usage information automatically when you visit any online pages we operate, subject to your device and browser settings.

Purposes and Lawful Bases for Processing

We process personal data only when we have a lawful basis to do so. The main purposes for which we use your personal data and the corresponding lawful bases are:

To provide our services: We use your identification, contact, and service details to provide quotes, schedule and complete moves or deliveries, and manage bookings. The lawful basis for this processing is the performance of a contract or taking steps at your request before entering into a contract.

To manage customer relationships: We use your information to communicate with you regarding your bookings, respond to enquiries, handle complaints, and provide customer support. The lawful basis is the performance of a contract and our legitimate interests in maintaining good customer service and resolving issues.

To process payments and invoicing: We use relevant personal data to issue and manage invoices, confirm payments, and keep appropriate financial records. The lawful bases are the performance of a contract and compliance with legal obligations relating to accounting and taxation.

To improve and manage our business: We may use non intrusive information about how our services are used, including anonymised or aggregated data, to improve our operations, plan routes, optimise scheduling, and enhance the quality of our services. The lawful basis is our legitimate interests in running and developing our business efficiently.

To comply with legal and regulatory obligations: We may process your data where required to meet legal, tax, insurance, or regulatory obligations, or to respond to lawful requests from authorities. The lawful basis is compliance with legal obligations and, where appropriate, our legitimate interests in protecting our rights.

Data Retention

We keep personal data only for as long as it is reasonably necessary for the purposes described in this Privacy Policy, and in line with legal and regulatory requirements.

Customer and booking records: We generally retain information related to bookings, invoices, and service history for a period that allows us to respond to queries about past jobs, handle claims or disputes, and comply with tax and accounting rules. This will usually be up to several years after the end of the service, in accordance with applicable legal limitation periods and record keeping duties.

Enquiry records: If you contact us for a quote or enquiry but do not proceed with a booking, we may retain your information for a limited period in case you return to us, and to understand the demand for our services. After this period, the data will be securely deleted or anonymised.

Technical and usage data: Any technical or usage information collected via online channels is retained only for as long as necessary for analytics, security, and troubleshooting purposes, after which it is deleted or anonymised.

When personal data is no longer needed, we will either delete it securely or anonymise it so that it can no longer be linked to you.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with carefully selected third parties where this is necessary to provide our services, manage our business, or comply with the law.

Service providers and processors: We may use third party companies to support the operation of our services, such as providers of booking or scheduling tools, payment processors, accounting or invoicing services, cloud storage providers, and IT support. These service providers act as processors and may only process your personal data on our documented instructions. They are obliged to keep your data secure and confidential.

Professional advisers: We may share relevant information with professional advisers such as accountants, auditors, or legal advisers when necessary for the services they provide to us and to meet our legal obligations.

Authorities and legal requirements: We may disclose personal data where required by law or when we believe disclosure is necessary to protect our rights, respond to legal processes, protect your safety or the safety of others, or assist with the investigation or prevention of fraud or other wrongdoing.

Where processors are used, we seek to ensure that appropriate contractual and technical safeguards are in place to protect your personal data in line with GDPR requirements.

Security of Personal Data

We take reasonable and appropriate technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration, or destruction. These measures may include controlled access to records, secure storage of physical documents, the use of passwords and access controls for digital systems, and procedures for handling and disposing of data securely.

Although we take care to protect your personal data, no method of transmission or storage can be guaranteed to be completely secure. We continually review and improve our security measures in line with best practice and legal requirements.

Your Data Protection Rights

Under data protection law, you have a number of rights regarding your personal data. These rights may be subject to certain conditions, limitations, or exemptions under GDPR and related legislation. Your rights include the following:

Right of access: You have the right to request confirmation as to whether we process your personal data and to obtain a copy of that data, along with certain information about how we use it.

Right to rectification: You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.

Right to restriction of processing: You may request that we limit the processing of your personal data in specific situations, for example while we are considering a request to rectify or erase your data.

Right to data portability: In some cases, you may request that we provide your personal data in a structured, commonly used, and machine readable format, and that we transmit it to another controller where technically feasible.

Right to object: You have the right to object to certain types of processing based on our legitimate interests. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or unless the processing is required for legal claims.

Rights in relation to automated decision making: Man and Van Shacklewell does not carry out automated decision making or profiling that produces legal or similarly significant effects on you.

You also have the right to lodge a complaint with a data protection supervisory authority if you believe your rights have been infringed. We encourage you to contact us first so that we can address any concerns.

International Data Transfers

Our core services and data storage are intended to operate within the United Kingdom or other locations that provide an adequate level of data protection. If personal data is ever transferred outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other approved mechanisms, in accordance with applicable data protection laws.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. Any revised version will apply to all customers in our service area from the date it is made available. We recommend that you review this Privacy Policy periodically so that you remain informed about how we handle your personal data.



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Contact us

Company name: Man and Van Shacklewell Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 23 Fountayne Road
Postal code: N16 7EA
City: London
Country: United Kingdom

Latitude: 51.56442 Longitude: -0.065145
E-mail:
[email protected]

Web:
Description: Those who contact us will be provided with 100 % amazing relocation to or from Shacklewell, N16. Do not miss our exclusive offers!
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