Man And Van Shacklewell Terms and Conditions
These Terms and Conditions set out the basis on which Man And Van Shacklewell provides moving, delivery, collection, and related transport services to domestic and commercial customers. By making a booking, the customer agrees to be bound by these terms, which are designed to ensure a clear, fair, and lawful service arrangement for both parties. These conditions apply to all quotations, bookings, and services unless otherwise agreed in writing. Where a specific service is arranged, the details of that service, together with these terms, form the full agreement between the customer and the provider.
The customer must ensure that all information supplied at the time of booking is accurate and complete. This includes, without limitation, collection and delivery addresses, access conditions, parking restrictions, staircase or lift availability, item descriptions, approximate load size, and any special handling requirements. A Man and Van Shacklewell service may be quoted on the basis of the information provided, and any material error or omission may affect the price, timing, or feasibility of the job. The company reserves the right to revise quotations where the actual work differs from the booking details.
Any quote issued is based on the information available at the time and is valid only for the stated period, if any. Unless expressly described as a fixed price, quotations are estimates and may change if additional time, labour, materials, or waiting time are required. The customer accepts that moving services can be affected by traffic, access delays, weather conditions, building rules, and other practical factors outside the company’s reasonable control. A quotation does not guarantee availability until the booking is confirmed in accordance with these terms.
Booking Process
Bookings for the man and van in Shacklewell are accepted subject to availability and confirmation by the company. A booking request may be made using the agreed communication channels, and the customer will be asked to provide the necessary service details. Once a booking request is received, the company may issue an estimate, request additional information, or propose alternative timings if required. A booking becomes binding only when the company confirms it and, where applicable, receives any required deposit or prepayment.
The customer is responsible for checking the booking confirmation carefully and notifying the company promptly of any errors. If the service involves multiple collection or delivery points, bulky items, fragile goods, assembly or disassembly, or waste removal, these must be declared before confirmation. Failure to disclose such details may result in extra charges, delays, refusal to carry certain items, or cancellation of the job. The company may decline any booking if it considers that the service cannot be performed safely, lawfully, or within the agreed scope.
Before the scheduled service time, the customer must ensure that the property and access routes are suitable for the work. This includes arranging parking where necessary, clearing sufficient access for loading and unloading, securing permissions required by landlords or building management, and ensuring that items are ready to move unless packing or dismantling is part of the agreed service. 
If the customer is not present at the agreed time, or if access is not available, the company may apply waiting charges, rescheduling fees, or cancellation charges in accordance with these terms.
Payments and Charges
Payment terms for Man And Van Shacklewell depend on the nature of the service and the agreed quotation. The company may require a deposit to secure the booking, with the balance due on completion of the service unless otherwise stated. In some cases, full prepayment may be required. All prices are stated in pounds sterling and, unless expressly indicated, include only the services described in the booking confirmation. Any parking charges, congestion-related costs, tolls, waiting time, additional labour, disposal fees, or other third-party costs may be added where applicable and reasonably incurred.
Invoices are payable immediately on completion unless a different payment deadline has been agreed in writing. The company may accept payment by card, bank transfer, cash, or other specified method. Where payment is made by card or electronic transfer, the customer must ensure that sufficient funds are available and that any authorisation procedures are completed. If a payment is declined or reversed, the customer remains liable for the full amount due together with any bank or administration charges incurred in recovering the debt.
Any dispute over an invoice must be raised promptly and in good faith. The customer must pay any undisputed amount in full by the due date while the disputed portion is reviewed. The company may suspend future services, retain goods where lawful, or refer unpaid accounts for recovery action if payment is overdue. Interest and recovery costs may be charged on late sums to the extent permitted by law. Discounts, promotional offers, and special rates are provided at the company’s discretion and may be withdrawn if the booking details change.
Cancellations, Changes, and Delays
The customer may cancel or rearrange a booking, but cancellation charges may apply depending on how much notice is given and whether the company has already committed resources to the job. If the customer cancels after confirmation, the company may retain any deposit paid as a genuine pre-estimate of administrative and lost-opportunity costs. Where the booking is cancelled at short notice, or where the team has already departed for the job, further charges may apply reflecting time, fuel, and labour costs reasonably incurred.
The company may cancel or suspend a booking where performance is prevented by circumstances beyond its control, including severe weather, road closures, vehicle breakdown, staff illness, industrial action, or unsafe working conditions. In such cases, the company will aim to offer a rescheduled appointment, but it will not be liable for losses arising from delay or cancellation where the event is outside its reasonable control. If the customer requests a change to the scope or timing of the work, the company may amend the quotation, assign a new slot, or decline the change if it cannot be accommodated.
Where the service is delayed due to circumstances attributable to the customer, such as inaccurate information, inaccessible premises, absent keys, lack of parking, or failure to prepare items, the company may charge waiting time or additional attendance fees. 
If the customer becomes aware of any issue likely to affect the booking, they should notify the company as soon as reasonably possible so that arrangements can be reviewed. The company will act reasonably in managing delays, but it is not responsible for consequential losses caused by scheduling changes unless liability arises under these terms or by law.
Liability, Damage, and Customer Responsibilities
The company will exercise reasonable skill and care in carrying out the man and van service, but the customer acknowledges that moving items can carry inherent risks. The company is not responsible for damage caused by pre-existing defects, inadequate packing, hidden weakness, improper loading by the customer, or items that are fragile, unstable, or not suitably protected. The customer should inform the company in advance of any items requiring special handling, including antiques, glass, electronics, artwork, or high-value possessions. Unless specifically agreed, the company does not assume responsibility for the contents of sealed boxes or similar concealed items.
The customer remains responsible for ensuring that items are fit for transport and that all goods handed over are lawful to move. This includes ownership rights, permissions from third parties, and compliance with any legal or contractual restrictions. The company may refuse to carry hazardous, illegal, flammable, explosive, contaminated, or otherwise unsafe items. The customer must also remove personal data from electronics and secure passwords or account access where needed. Where the company assists with lifting, loading, dismantling, or reassembly, such assistance is provided on the understanding that the customer accepts ordinary wear and tear risk and any limitations imposed by the condition of the item.
To the fullest extent permitted by law, the company’s total liability for loss or damage arising out of a booking shall be limited to the amount paid or payable for the specific service, except where liability cannot lawfully be limited. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other matter that cannot be excluded under English law. The company will not be liable for indirect, incidental, special, or consequential loss, including loss of profit, business interruption, or loss of opportunity. 
Customers are advised to consider appropriate insurance for valuable, delicate, or irreplaceable goods.
Waste Regulations and Disposal Rules
Where Man And Van Shacklewell is instructed to remove, transport, or dispose of waste, the customer must ensure that the waste is accurately described in advance. The company will only collect and handle waste where it is lawful to do so and where the customer has provided truthful information about the nature of the material. The customer must not ask the company to transport controlled, hazardous, clinical, chemical, asbestos-containing, or other regulated waste unless the company has expressly agreed in writing and has the necessary authorisations, equipment, and procedures. The company may refuse any load it reasonably believes to be unlawful, dangerous, or incorrectly described.
The customer remains responsible for ensuring that waste removal is arranged in compliance with applicable UK waste legislation and local authority requirements. Where necessary, the customer must provide any supporting documents, transfer notes, disposal instructions, or proof of ownership required for lawful handling. The company may retain records of waste collections where appropriate and may require the customer to confirm the source and contents of the waste. Any attempt to conceal prohibited material, misdescribe waste, or request unlawful disposal may result in immediate cancellation, additional fees, and notification to the relevant authorities where required by law.
Waste collected by the company will be transported and transferred only to lawful facilities or authorised recipients, subject to operational capability and the type of material involved. The customer must not include items that are intended for reuse, donation, or recycling unless this has been clearly discussed and agreed. Where bulky waste, furniture, appliances, or mixed loads are collected, the company may separate materials for operational or disposal reasons. The customer acknowledges that charges may vary depending on weight, volume, sorting requirements, and disposal cost. Any contamination of recyclable or reusable material may reduce the chance of recovery and may increase fees.
General Provisions and Governing Law
These terms may be updated from time to time, and the version in force at the time of booking will apply unless a later change is required by law. If any clause is found to be invalid or unenforceable, the remaining clauses will continue in full force. No failure or delay by the company in exercising any right shall operate as a waiver of that right. Any variation to these terms must be agreed in writing by an authorised representative of the company. The customer may not assign or transfer their rights or obligations without consent, except where permitted by law.
Nothing in these terms is intended to create a partnership, agency relationship, or employment relationship between the customer and the company. Any notices required under these terms may be given by the communication method used for the booking, unless a different method is agreed. The customer confirms that they are authorised to enter into the booking and to instruct the company on the relevant premises or goods. Where the service is booked by a business customer, that customer warrants that it has authority to act on behalf of the organisation and that all instructions are accurate and lawful.
These terms and any dispute or claim arising from or in connection with them, including non-contractual disputes or claims, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory legal rules provide otherwise. By using the Man and Van Shacklewell service, the customer confirms acceptance of these terms as the complete agreement governing the booking and the performance of the services described herein.